Standard shipping within Australia takes 3-7 business days. Express shipping is available for an additional fee and delivers within 1-3 business days.

澳大利亚境内的标准配送需要3-7个工作日。可选择额外付费的快递服务，在1-3个工作日内送达。

Currently, we only ship within Australia. We're working on expanding our services to other countries in the future.

目前，我们仅提供澳大利亚境内配送。我们正在努力将来将服务扩展到其他国家。

Once your order has shipped, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.

您的订单发货后，您将通过电子邮件收到一个跟踪号码。您可以使用此号码在我们的网站或承运商的网站上跟踪您的包裹。

All our products are thoroughly tested and approved by veterinarians. However, we recommend consulting with your vet before introducing new foods or products, especially if your cat has specific health conditions.

我们所有的产品都经过兽医的彻底测试和批准。但是，我们建议在引入新食品或产品之前咨询您的兽医，特别是如果您的猫有特定的健康状况。

Yes! We're committed to sustainability. Our packaging is made from recycled materials and is fully recyclable. We also source our products from ethical suppliers who share our environmental values.

是的！我们致力于可持续发展。我们的包装由回收材料制成，并且完全可回收。我们还从与我们共享环境价值观的道德供应商那里采购产品。

We occasionally offer sample packs with orders. You can also purchase our trial-sized packages to test if your cat likes our food before committing to larger quantities.

我们偶尔会在订单中提供样品包。您还可以购买我们的试用装，在承诺购买更大数量之前测试您的猫是否喜欢我们的食物。

We offer a 30-day return policy for unused and unopened items in their original packaging. For defective products, please contact us within 14 days of receipt.

对于未使用且未开封的原始包装物品，我们提供30天退货政策。对于有缺陷的产品，请在收到后14天内联系我们。

We understand that cats can be picky! While we can't accept returns on opened food for safety reasons, we'd be happy to offer you a store credit or help you find a product your cat will love.

我们理解猫咪可能很挑剔！虽然出于安全原因，我们无法接受已开封食品的退货，但我们很乐意为您提供商店积分或帮助您找到您的猫会喜欢的产品。

Please contact our customer service team at [email protected] with your order number and reason for return. We'll guide you through the process.

请通过[email protected]联系我们的客户服务团队，提供您的订单号和退货原因。我们将指导您完成整个过程。